Store Policy
Customer Care
At Peanut King Solution Limited, we are committed to providing excellent support for all customers, including schools, teachers, parents and individual learners.
(1) Contact Methods
- Email: info@peanutkingsolution.com
- Online enquiry form available on our official website (peanutkingsolution.com)
- WhatsApp / Mobile phone support (91751781) available during office hours
(2) Office Hours
- Monday to Friday, 10:30 – 19:30 (HKT)
- Closed on weekends and public holidays
(3) Response Time
- We aim to reply to all enquiries within 1–2 working days.
- Technical support for STEAM kits is prioritised for educational users
(4) Support Scope
- Product selection advice, order status, shipping tracking and technical guidance for kits
- General after-sales service
(5) Returns & Exchanges
- Please contact us within 7 days of receiving your order if the product is defective or incorrect. Items must be unused and in original packaging
We value feedback and continuously improve our service to better support STEAM education.
Privacy & Safety
Peanut King Solution Limited respects your privacy and is committed to protecting personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO).
(1) Data Collection
- We collect only necessary information such as name, email, phone number, delivery address and payment details when you place an order or make an enquiry. For school/wholesale accounts, we may also collect institutional contact details
(2) Use of Data
- Personal data is used solely for order processing, delivery, customer support, invoice issuance, and (with consent) educational product updates or promotional communications. We do not sell or rent your data to third parties
(3) Data Security
- All transactions and personal information are protected using industry-standard encryption and secure servers. Access to customer data is restricted to authorised staff only
(4) Cookies & Website
- Our website may use cookies to improve user experience. You can manage cookie preferences through your browser settings
(5) Product Safety
- All Peanut KING educational kits and components are designed with student safety in mind. Products comply with relevant educational equipment standards. Adult supervision is recommended for younger students when assembling or using electronic kits
(6) Your Rights
- You may request access to, correction of, or deletion of your personal data by contacting us at info@peanutkingsolution.com
By using our website or placing an order, you agree to this Privacy Policy.
Wholesale Inquiries
Peanut King Solution Limited specialises in supplying STEAM education kits and robotics solutions to primary and secondary schools, education centres, institutions across Hong Kong and beyond.
(1) Who Can Apply
- Schools, registered education organisations, government-funded programmes (eg. IT Innovation Lab) and authorised resellers
(2) Benefits of Wholesale
- Preferential pricing for bulk orders
- Priority technical support and teacher training arrangements
- Custom packaging or curriculum alignment upon request
- Assistance with grant applications (e.g., IT Innovation Lab funding)
(3) How to Enquire
- Email us at info@peanutkingsolution.com with the subject line “Wholesale / School Enquiry – [School Name]
- Please include: institution name, contact person, estimated quantity, preferred products and delivery timeline
(4) Minimum Order
- Volume discounts typically start from certain quantity thresholds (details provided upon enquiry). Small trial orders for evaluation are welcome
(5) Payment Terms
- Special payment arrangements (e.g., school purchase orders or deferred payment) may be available for qualified institutions after credit assessment
Our team will respond with a tailored quotation and support plan within 2–3 working days.
Payment Methods
We accept the following payment methods for online and offline orders :
(1) Credit / Debit Cards
- Visa, Mastercard, and other major cards (processed securely through our payment gateway)
(2) PayPal
(3) Bank Transfer / FPS (Faster Payment System) – Hong Kong local transfers preferred
(4) School / Institutional Purchase Orders (for verified educational organisations; prior arrangement required)
(5) Other Local Payment Options
- May include selected e-wallets or cash-on-delivery for local Hong Kong orders (subject to availability)
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(a) Currency
- All prices are listed in Hong Kong Dollars (HKD) unless otherwise stated
(b) Payment Security
- All online transactions are encrypted. We never store full credit card details on our servers
For any payment-related questions or assistance with school invoices, please contact info@peanutkingsolution.com.